The shipping time was great. From Canada to the South West USA. The products work just as promised. The mist is fine and beautiful. The zip drip valve is absolutely amazing. And the customer service is great. I did my correspondence through email...photos, diagrams, everything. My issue was solved in a few days, and it was operator error. I've been an avid vivarium/terrarium/reptile/amphibian hobbyist for the majority of my life. For as long as I can remember, I've heard of Mistking and their quality. I have seen their systems in action before, and I am so happy that I finally got one. My only is question is to myself - Why did it take so long?